Troubleshooting MyStop

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Problem: Login and Password

  • Solution: Your login and password are both your student's ID number. You can also contact Student Transportation by sending an email to CHPS_Transportation@colheights.k12.mn.us. Please be sure to include your student’s name in the message.

Problem: I see the following message in MyStop: MyStop GPS is unavailable for bus #XYZ Estimated Time of Arrival: 1:11 p.m.

  • Solution: This message will appear if MyStop is not able to acquire GPS location information for your child’s bus. There may be an issue with GPS system, or the bus has been substituted with another bus that is not equipped with a GPS unit.

    If you see this message, the estimated time of arrival is based on the scheduled route and time set by District Student Transportation. It will not reflect the actual remaining travel time to your child’s bus stop.

Problem: I see the following message in MyStop: Bus #XYZ is near MAIN ST Estimated Time of Arrival is Unavailable (bus passed stop)

  • Solution: Your child’s route information may be in the process of being updated. Wait a minute for any updates to be completed. Then, if you still see this message and the current time is after your child’s scheduled pick-up or drop-off time, the bus may have passed your child’s stop.

    Please note: Bus drivers are instructed not to run ahead of schedule in the morning. If a driver arrives at a pick-up location ahead of schedule, he/she has been instructed to wait at the stop until the scheduled stop time.

Problem: I see the following message in MyStop: Bus #XYZ is not yet running your scheduled route Estimated Time of Arrival: 3:54 p.m. (per schedule)

  • Solution: Your child’s bus has not yet started its route or it has completed its route. If you see this message, the estimated time of arrival is based on the scheduled route and time set by District Student Transportation. It will not reflect the actual remaining travel time to your child’s bus stop.
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