Naviance Family Connection

  • Columbia Heights High School uses Naviance to request and send transcripts to schools throughout the U.S. To request a transcript, you will need to create a Naviance Account. All current students have Naviance accounts established already. Contact your dean or advisor if you need help logging in.

    *We have now switched systems for transcript requests: from Parchment to Naviance. No requests made through Parchment are being fulfilled. Please request transcripts through Naviance only.


    Alumni and Parents: Signing in to Naviance Family Connection

    • Call 763-528-4638 for the temporary password during regular business hours.
    • Establish your account with an email and password of your choice. 

    Teacher Recommendation Requests

    For a student to request a teacher recommendation:

    1. Student navigates to the Colleges tab in Family Connection.
    2. Student clicks Colleges I'm Applying To.
    3. Student scrolls to the Teacher Recommendation section and clicks Add/Cancel Requests.
    4. Student selects a Teacher from the drop-down menu and adds a note to the teacher, if desired. (The note section can be used by the student to specify that the teacher write for a specific college.)
    5. Student repeats for all teacher requests he or she wants to make in this session.
    6. Student clicks Update Requests.

Naviance Help

  • I've tried everything here, but I still can't sign in. What else can I do?

    Posted by:

    If you're still having trouble accessing Family Connection, please contact the counseling office at your school. Please do not contact Naviance directly for assistance. To protect the confidentiality of our clients, students, and parents, Naviance will not discuss account features or access with students or parents. Your school's counseling office can verify the features you are authorized to access and can assist you with establishing a new account or resetting your password

    Comments (-1)
  • I have requested a password be sent to me by email, but the email didn't arrive.

    Posted by:

    Requests for new passwords are processed immediately. If you do not receive the new password message, your email server may be down or not accepting messages. Please contact your Internet Service Provider to ensure that you can receive mail from Naviance.

    Comments (-1)
  • I can't remember my password and I no longer have access to the email I used when I registered.

    Posted by:

    Contact Registrar Kari Martin at 763-528-4638 to update your email address and reset your password.

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  • I changed my e-mail address. How do I sign in?

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    When signing in, enter the e-mail address that you used when you registered for Family Connection – even if you no longer receive e-mail at that address. Once you have signed in, click My Profile. If your school allows you to edit information, click the Edit link and enter your new address. If your school does not allow you to edit information, please contact your counseling office to update your e-mail address. Once you have updated your e-mail address, use the new address the next time you sign into Family Connection.

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  • I entered my email address and password correctly, but I still can't sign in.

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    Family Connection stores a "cookie" on your computer when you access the site. This cookie is a small file that enables Family Connection to identify your session. You must allow this cookie to be written in order to use Family Connection. If you have configured your web browser to decline cookies, you must change this setting before signing into Family Connection. Please check your browser's Help system for more information on changing your cookie options.

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  • I can't remember my password. How can I sign in?

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    If you have forgotten your password, click the link on the main page of Family Connection in the sentence that reads, "If you forgot your password, click here for help." Enter your e-mail address and click the Reset Password button to receive a new, temporary password. If you receive an error when resetting your password, please contact your counseling office to confirm that you have the correct e-mail address listed in the system. If you did not register with an e-mail address, you will need to contact your counselor to obtain a new password.

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  • How do I create an account on Family Connection?

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    To create an account, you must receive a registration code from your school. You will then enter that code in the New User area on the Family Connection main page and follow the on-screen instructions to create an account with a password that you can remember.

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